![]() ![]() Lewiston office still exists for business and higher-tier support reps, and I suspect so they can still - more. How Does Carbonite Work Carbonite offers continuous backup, which means if you need to add information or edit documents, they will back them up after the changes are made. based, but now it's just a skeleton of what it was a few years ago because they contracted a Jamaican call center for the bulk of contact because it was cheaper. This company received a lot of publicity because it hired tech support that was U.S. Where before it was about getting people on the right product it is now looking for any and every opportunity to try to sell people a higher plan, whether they really need it or not. ![]() According to, our connection provided 60-Mbps download at this time, while Carbonite. Have actually seen people be told by their manager that if they don't improve their sales figures, they would be fired for "insubordination". Restoring our 1.4GB of video files from Carbonite took approximately 9 minutes and 30 seconds. ![]() They cleverly brand it as 'improving the customer experience' but let's be clear, there are sales quotas you MUST meet to avoid punitive action or firing. What was always touted in the past as "Not a Sales Position" has become all about sales. You can use the cloud for document storage and for sharing documents with colleagues no matter where they are in the world. Center was constantly winning global awards for customer service with satisfaction numbers that regular call centers can barely reach halfway to.Īt this point, it has shifted to a different company. Spinbackup Review Carbonite Review How Does It Work And What Makes It Unique Opening a cloud computing account has many advantages for the home and business user. Customer happiness was at award-winning levels and it was an honest company that would make sure you had the right product, but would not try to upsell a customer to a product they really didn't need just to make a quick buck. That focus on customer care was what made it different from competitors with tech support based out of third-world countries, and it showed. You can correct both of these issues using the techniques explained above. Carbonite also needlessly backs up many temporary and cache files. Boston, MA 18 reviews Salt Lake City, UT 5 reviews Sunnyvale, CA 2 reviews Austin, TX 1 review Duluth, GA 1 review Discussion topics at Carbonite. Was very much about the customer experience when I started years ago. By default, there are other reasons why Carbonite does not back up certain files, including ones that are 4GB or larger in size, or that are located outside of the C:Users folder on your hard drive. You dont have to be a geek to work there, but it helps. ![]()
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